Category Archives: Communication

GPS Leadership

20 Friday Jul 2018

Posted by in Actions, Attitude, Clarity, Communication, Family, Leader, Leadership, Listening, Perseverance, Trust

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This past week, our family had the opportunity to travel to Los Angeles, CA.  My wife had a counseling conference to attend, and my daughter and I made it a vacation.  Now, if you have never driven in LA, then you do not know what you are missing.  The rumors are true.  It is slam packed, turtle moving, and prayers needed. We had to make a lot of Ninja and Jedi moves to get to the correct turns sometimes.

We rented a car and used the GPS on our phones for directions.  As I reflect, I found a lot of leadership lessons from the trip and the GPS.

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Good leaders need a great wingman.

I found myself a few times telling my wife or daughter, “Talk to me Goose.” The classic line in Top Gun with Maverick and Goose.  They both did an excellent job in guiding me where we needed to go.  Leadership is like that.  There has to be trust and communication. You have to have someone on your side, by your side who is going to help you because it benefits the whole group, not just themselves.

Good leaders plan for the long road.

We were going to Anaheim one evening, a distance of only 26 miles.  1 hour and 39 minutes later, we arrived.  No one in LA says, “I’m just going to run over there real quick.” Leadership takes a look at what is ahead and determines the path to take.  It may be long, slow, stressful… but at least you are doing something.  Too many times, it is too easy to say no, let’s not do that.  It will take too long.

Good leaders sometimes make wrong turns.

Every day, I made at least one wrong turn.  LA is full of forks in the road and merger here and merge there lanes.  The great thing about missing a turn, the GPS will always recalculate.  That is what happens in leadership.  Sometimes leaders make a wrong turn, a bad decision, an oops and an opportunity to recalculate.  Let’s try that again.  Many times, on our wrong turns or missed exits, we were able to see something that was not planned.  A lot of great leadership decisions have been made in the same manner.

Our GPS made our trip all the more doable.  I would not want to drive in LA blind.  At the same time, I do not want to be leading blindly.  I am not a fan of the “let’s fly by the seat of our pants leadership.”  Too many bad things can happen.

Leaders need a good wingman, a plan for the long road, and an opportunity to recalculate.  If you do not, then you are leading alone, probably shortsighted, and think you never make mistakes.  If this is you, then stay out of everyone else’s lanes that know where they are going.

Remember… THINK LEADERSHIP!

©2018 J Clay Norton

Follow me on Twitter at TheBookChamber

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How Well Do You Listen and Can You Hear Me Now?

18 Friday May 2018

Posted by in Clarity, Communication, Heart, Leader, Leadership, Listening, Servant, Understanding

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Do you remember the Verizon Phone Company’s commercial of “Can you hear me now?” While that “jingle” might be slightly funny, the question itself with regards to leadership is profound. How many times, do others have conversations with us, and they walk away wondering if they were ever heard?

One of many essential characteristics of great leadership is listening. It sounds simple, but… as you well know, some leaders simply do not listen, or they do not listen as to understand. I believe that there are times when people come to us, they have something to say. They want our attention, and they know real quick if they have it or not.

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As I think about the different time’s people have wanted to speak with me, did I listen to hear? I can also ask that same question for when I wanted to be also heard. For those times when the answer was “no” in both cases, after hard lessons learned, I begin thinking of what type of listener leaders are and the type of listener I wanted to be.

To always keep it simple, I have three ideas about what type of ears a listener you may have…

CLOSED EARS

When a leader has closed ears, it is tough for others to talk to them. They cannot ask questions or explain anything. It becomes more of a task and chore. The issue here is with the listener. It has nothing to do with the person or what is being said. I believe there is a direct correlation between leaders with closed ears having a closed heart.

SELECTIVE EARS

We have all heard that notion of someone having selective hearing. Well, here it is. Leaders who have this, only listen to what they want to. They want to hear what is pleasing to them. Leaders like this will surround themselves with people who say the “right thing” and are basically “yes people.”

HEART EARS

For a portion of my life, I listened to others with my brain (and I am still guilty of it at times). Listening this way means I would think of how I would respond to the other person instead of listening with my heart to truly hear what they were saying. This is the type of listening leader we should strive to be, listening with heart ears.

What type of listener are you with your leadership? If you do not know, odds are others do. Like me, I am sure each of you can name a leader whose listening style reflects one of the above.

If leaders care for their people, then having heart ears is the only way to listen. You and everyone around you will be better for it.

Remember… THINK LEADERSHIP!

©2018 J Clay Norton

Follow me on Twitter at TheBookChamber

Subscribe via email to my blog at the top of the page

Is Your Leadership Useful?

20 Friday Apr 2018

Posted by in Attitude, Choice, Communication, Decisions, Expectations, Humility, Inspiration, Integrity, Leader, Leadership, Observation, Opportunity, Purpose, Servant, Useful

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Walking through a store the other day, I saw something and thought, “I need that.” Then I thought, “Need that for what?, Would I use it?” And then, the inner struggle started and wore me out mentally. I was trying to justify something that I thought I needed, and it would be useful, but how often would I use it. It made me start thinking about “stuff” that I have, and the notion of its usefulness. Then I thought, “There has to be a hidden meaning behind this and probably a good leadership blog to go along.” And… Here we are…

If you are in a leadership role, you lead; sounds about right. But, do you lead in a useful manner? Are you making the most of every opportunity available to you and for others? The better question might be, “Do others see your leadership as being useful?”

The very first item we must talk about is “What does it mean for something to be useful?” A few thoughts come to mind; something with a purpose, something that can be used over and over for good. It should be something that you are not ashamed of using.

Now the opposite question is also true, “What does it mean for something to be useless?” Take the opposite of every statement above, and you have your answer.

Be-useful

Photo Credit: sportstvratings.com

What does it mean for your leadership to be useful?

  • It means that you set your leadership apart from the world’s definition of leadership.
  • It means that you are intentional about your leadership being for good purposes.
  • It means that your leadership is prepared to lead for the right reasons.

With leadership today, there are many “hypes” being promoted. What we must do is have a discerning mind to help us weed out the bad leadership that comes in many different forms and fashions; more exact, the useless leadership.

We must have a useful leadership mentality. The usefulness that goes against the norm and allows others to have a stake in the leadership game while finding usefulness in the leadership that we provide.

Be useful in your leadership.  Everyone around you will be better for it.

Remember… THINK LEADERSHIP!

©2018 J Clay Norton

Follow me on Twitter at TheBookChamber

Subscribe via email to my blog at the top of the page

The Heart Of The Matter… Your Words

13 Friday Apr 2018

Posted by in Actions, Attitude, Authentic, Choice, Communication, Heart, Humility, Inspiration, Integrity, Leader, Leadership, Purpose, Servant, Trust

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“Light travels faster than sound. This is why some people appear bright until you hear them speak.” Dan Rockwell of Leadership Freak

This I believe… You can never separate who you are with what you say you believe in. This is a powerful statement of leadership. We are walking “billboards” of our belief system; not only in leadership but all areas of life. What are people “seeing” and “hearing” from us?

The central question today for this post is, “Do the words of your heart matter?” If you answer “no,” then please check your leadership at the door and quit “trying” to be a leader. If you answer “I’m not sure,” please keep reading. If you answer “yes,” then you are where you need to be and know your words do matter (but please do not be satisfied).

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Photo Credit: dreamstime.com

There is no mistaking, what a person is inwardly, their mouth will sooner or later reveal outwardly. That is why our words matter and they are at the heart of our leadership.

Please understand, we are not speaking of areas where rightful anger exists. We are talking about areas where one’s speech is crude, rude, evil, hateful, manipulative, etc. You get the picture… When people speak like this, it reveals their heart. Our hearts carry so much. It is a large holding compartment of your character.

Our heart is the ultimate revealer of who we actually are. More often than not, it can also represent the people we surround ourselves with the most. If you can be “labeled” by who you “hang out” with, what would your label represent?

That is why one of my goals is to find and be with like-minded, kindred-spirited people. Our lives are too short, and our leadership is too important to be seen as uncharacteristic of quality.

Our mouths express our hearts. Like it or not, it is what it is. We will try to justify and explain our thoughts to the point of no end, only to make ourselves look good or feel superior. There are not any excuses that can undo this.

Do the words of our heart matter? You bet they do and everyone listening to you can tell. Be the leader others need. Be the leader others need to hear. Have good qualities in your heart. When you do, your mouth will reveal each one. You and everyone around you will be better for it.

Remember… THINK LEADERSHIP!

©2018 J Clay Norton

Follow me on Twitter at TheBookChamber

Subscribe via email to my blog at the top of the page