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~ J Clay Norton, Ed.D.

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Category Archives: Relationships

Educational Leadership and the Responsibility of an Audience Face

30 Friday Jan 2026

Posted by The Book Chamber in Audience Face, Authentic, Balance, Character, Choice, Decisions, Educational Leadership, Emotion, Emotional Temperature, Essence, Illusions, Image, Know Your Why, Leader, Leadership, Preparation, Purpose, Relationships, Respect, Responsibility, Trust, Truth

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Education, Educational Leadership, Leader, Leadership, Learning, Respect, school, Teachers

One day last week, while driving to school and listening to the radio, I heard a broadcaster joke that he had a “face for radio.” It is a familiar phrase, but it caught my attention in a different way this time. As I listened, I started thinking about how often we talk about “face” in leadership, the face we put on, the face we show in difficult moments, or the face others come to expect from us.

The more I reflected on it, the more I realized that educational leaders are constantly showing their face, and often their facial reactions, whether they intend to or not. Leadership, especially in schools, is always happening in public.

So, here is what I think about educational leaders and the idea of having an audience face.

Educational leaders are rarely out of view. Classrooms, hallways, meetings, community forums, and informal interactions all function as public spaces. Leadership in schools is not only about decisions made behind closed doors, but about how those decisions are embodied in front of others. This is where the concept of an audience face becomes central to effective educational leadership.

An audience face is the consistent public presence a leader brings into shared spaces. It is shaped less by isolated moments and more by patterns, including how a leader responds under pressure, communicates priorities, and navigates uncertainty. In schools, where trust and morale are fragile and hard won, this presence matters deeply.

Why an audience face is necessary in educational leadership

From a leadership perspective, having an audience face is not optional. Schools are complex organizations, and ambiguity from leadership often creates instability. A well-formed audience face helps reduce that uncertainty.

A constructive audience face provides:

  • Clarity: Leaders signal what matters through what they emphasize, tolerate, and address publicly.

  • Consistency: Predictable leadership behavior builds trust and reduces organizational anxiety.

  • Psychological safety: When leaders are steady and transparent, educators feel safer taking professional risks.

  • Cultural direction: How leaders show up teaches others how to behave, respond, and lead themselves.

In this sense, the audience face is not about image management. It is about sense making. People look to leaders to interpret the environment, especially during moments of tension or change.

The role of discernment, not performance

A common misconception is that an audience face requires emotional distance or artificial positivity. In reality, effective leaders practice discernment. They understand that not every reaction belongs in public space and not every concern should be processed collectively.

An intentional audience face helps leaders:

  • Decide what should be addressed publicly versus privately

  • Regulate emotional responses without denying them

  • Hold steady when others are uncertain or overwhelmed

This is not suppression. It is professional judgment. Educational leaders carry positional power, and how they express emotion, frustration, or doubt has ripple effects throughout the system.

When an audience face becomes a liability

An audience face becomes harmful when it shifts from alignment to performance. Educators are highly sensitive to inconsistency, and trust erodes quickly when public messaging does not match lived experience.

Warning signs include:

  • Saying what sounds right instead of what is accurate

  • Projecting confidence without follow through

  • Avoiding difficult truths to preserve approval

  • Becoming overly attached to maintaining a leader image

In these cases, the audience face functions as a mask rather than a stabilizing presence.

A reflective leadership practice

Strong educational leaders treat their audience face as an ethical responsibility. They regularly ask:

  • What do my public actions communicate about our priorities?

  • What patterns am I reinforcing through my responses?

  • How does my presence affect trust, morale, and decision making?

Ultimately, leadership in schools is not defined by visibility but by impact. The audience face is one of the most powerful tools leaders have to shape culture, signal values, and guide organizations through complexity. Used intentionally, it strengthens trust and coherence. Neglected, it allows confusion and misalignment to grow. In educational leadership, how one shows up in front of others is not secondary work. It is central to the work itself.

As you step into your role today, remember that you are not just an educator and leader but a shaper of the future. Your actions and decisions profoundly impact the lives of those you guide. Go, be the great educator and leader that our future needs.

Remember… Think Leadership and Be For Others…

©2026 J Clay Norton

Want more Leadership Thoughts? Follow me on… X @thebookchamber or follow the blog directly.

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The Lost Art of Writing Thank You Notes…

10 Friday Jan 2025

Posted by The Book Chamber in Appreciation, Educational Leadership, Effective, Gratitude, Intentional, Kindness, Leader, Leadership, Maturity, Professionalism, Relationships, Respect, Sincerity, Thankful

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business, Education, Educational Leadership, Gratitude, Intentional, Leader, Leadership, Learning, Maturity, mental-health, mindfulness, personal-growth, Professionalism, Respect, school, self-care, Teachers, teaching, thank you notes

In a world dominated by how people communicate… quick texts and emojis, Facebook Messenger, Instagram, Snapchat, TikTok, or if you are hanging on to your MySpace account, the timeless art of writing thank-you notes often feels like a relic of the past. Yes, I’m old school in many ways, but many things in life are timeless… some things just need to be practiced and maintained. Yet, the simple gesture of writing a thank you note carries profound meaning, connecting us to others in ways technology cannot replicate.

Many will say, “Thank you” upon receiving a gift, and that should be the correct response. However, a “thank you” is also a default response because it seems natural to say. Many people would say this is enough. Others will say that the recipient of a thank you note will just read it and throw it away. However, I believe these are misconceptions. Writing a thank-you note is not about the recipient’s reaction. It’s about the act of expressing your thoughtfulness and acknowledging the other person, which is always worthwhile. I guess my question is, “Why would you not?”

DALL·E 2025-01-09 10.14.23 - A nostalgic and elegant scene capturing the essence of writing thank-you notes_ a vintage wooden desk with a classic fountain pen, high-quality statio

Here’s why I believe reviving and writing thank-you notes is worth the effort, focusing on their personal touch, intentionality, expression of gratitude, and reflection of maturity.

Personal

A handwritten thank-you note is deeply personal; it is a reflection of you. Unlike generic messages or templates, it requires your time and thoughtfulness. The process of selecting stationery, coming up with the right words, and addressing the recipient shows you value the relationship. A thank you note may stir something and resonate emotionally, letting the recipient know they’re appreciated. You might not ever know what it will mean…

Intentional

Writing a thank-you note is an intentional act. It requires slowing down to reflect on what and why you are thankful for and how to express it meaningfully. This intentional approach goes against almost everything our digitized minds use with the instant gratification of modern communication. A thank-you note says, “I took the time to think about you,” which leaves a lasting impression.

Shows gratitude

At its heart, a thank-you note is a tangible carrier for gratitude. It conveys appreciation. Why? Normally, positive thought, effort, or care is behind a gift or gesture that someone gives. I believe this expression strengthens relationships, as it acknowledges and celebrates the kindness of others.

Maturity

Do not diminish this fact… Writing a thank-you note demonstrates an emotional maturity factor. It shows you understand the importance of recognizing others’ contributions and are willing to invest effort in maintaining meaningful connections. It’s a skill that transcends etiquette, reflecting character and integrity.

As I try to wrap my thoughts around which of the four is the most important…, I guess all four are needed to square the circle… Regardless, reviving the art of thank-you notes can transform relationships. It can bring warmth to a person and possibly to a world that often feels impersonal. As we know, too many people hide behind keyboards anyway…

Since we are coming out of the Christmas and holiday season, I reckon there has to be someone you can extend a thank you note to. All it takes is one note… A few heartfelt words on paper might seem small, but they carry immense power to foster connection and gratitude. To use the SEC words, “It just means more.”

As you step into your role today, remember that you are not just an educator and leader but a shaper of the future. Your actions and decisions profoundly impact the lives of those you guide. Go, be the great educator and leader that our future needs.

Remember… Think Leadership and Be For Others…

©2025 J Clay Norton

Want more Leadership Thoughts? Follow me on… X @thebookchamber or follow the blog directly.

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A Leadership Thought with Amazon’s Smile Logo…

13 Friday Dec 2024

Posted by The Book Chamber in Attitude, Christmas, Circumstances, Joy, Kindness, Leader, Leadership, Relationships, Smile

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business, Education, Educational Leadership, Leader, Leadership, Learning, management, news, Respect, school, Teachers, teaching

Ever notice how many Amazon trucks, vans, and third-party Amazon distributors are on the road? And now that it’s December, they seem to be everywhere. I even see them in my sleep. I think one of their drivers lives in my neighborhood; I see him so much. Do any of you have the same thought? But it’s not the truck or the van I see; it’s the smile logo from A to Z. Logos are meant to create mental images and thoughts. They are brands that sear into our minds. So, the Amazon logo…

A cheerful arrow that smiles from A to Z. As leaders I believe we can learn much from Amazon’s iconic design logo. It’s a reminder that leadership, much like online shopping, is about delivering on promises with a smile, even if the smile sometimes hides the chaos behind the scenes.

From A to Z, it catches every letter in between, from beginning to end. What if we replace the A to Z with the idea of January to December, with all the months in between, keeping that smile all year long as the Amazon logo inspires us?

January gives us a “new year, new me” mentality. December gives us last-minute, I hope it gets here by Christmas, Prime orders :). But at every stop in between, each month gives us a year-long leadership adventure. By the time Christmas is here, the year is basically over. Christmas offers us a time to begin reflecting on the true leadership gifts we have been given and those we’ve provided; time, guidance, understanding, compassion, etc., and just maybe the occasional opportunity to bring in a dad joke…

As December is upon us, and we do reflect, how many of the above were we a part of, not just in the Christmas season of December but all year long? Leadership, like Christmas, thrives on connection. Just like the Amazon logo, leadership delivers a smile that should be January to February. More importantly, it delivers joy and results.

So, as the year wraps up, channel your inner Amazon logo: keep that smile going from January to December, from everything where kickoffs begin to year-end wrap-ups. Remember, a leader who smiles inspires others to do the same. And who couldn’t use a little more joy—especially when unwrapping life’s surprises?

As you step into your role today, remember that you are not just an educator and leader but a shaper of the future. Your actions and decisions profoundly impact the lives of those you guide. Go, be the great educator and leader that our future needs.

Remember… Think Leadership and Be For Others…

©2024 J Clay Norton

Want more Leadership Thoughts? Follow me on… X @thebookchamber or follow the blog directly.

Want to share this leadership thought with others? Click on one of the social media sharing buttons below and help spread the good…

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It’s a Wonderful Life – Leadership Found in Good ole George Bailey…

06 Friday Dec 2024

Posted by The Book Chamber in A Christmas Story, Actions, Charlie Brown, Christmas, Christmas Vacation, Circumstances, Clarity, Compassion, Crisis, Deciding, Decisions, Heart, Inspiration, It's a Wonderful Life, Know Your Why, Leader, Leadership, Legacy, Purpose, Relationships, Respect, Sacrifice, Servant, Transactional, Transformational

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business, Christmas, Education, Educational Leadership, George Bailey, humor, It's a Wonderful Life, Leader, Leadership, Learning, movies, Redefining Success, Relationships, Respect, school, Teachers, teaching

Well, it’s that time of year again… when we watch the same movies we have seen dozens of times over and over. I have my favorites (Charlie Brown, Christmas Vacation, and The Christmas Story) some that are so-so ok, and then there are those that are no way.

For me, It’s a Wonderful Life falls into a different category. I really like it, but do not watch it often (really cannot tell you why or why not). I do realize that many think it is a holiday classic, and that’s ok; I’m not opposed to turning the channel if it is on. However, I do realize and appreciate that there is a profound amount of leadership, sacrifice, and what can truly define success in the movie.

its-a-wonderful-life-3

Good ole George Bailey… he’s the one many will say, “Go live your life, forget the people.” While others recognize the fact that he spends his life setting aside his dreams of travel, adventure, and ambition to serve the small town of Bedford Falls.

You can be worn out watching George by the movie’s end; even George feels worn out. He sees himself as a failure, convinced he’s achieved nothing he desired, talking to anyone who will listen while at the same time talking to himself. Yet, for the pure of heart, at the end of the movie, we are given a glimpse of the truth… George has everything that truly matters.

This glimpse holds valuable lessons for all, especially those in leadership…

Impact Over Accomplishment

George is a big-time dreamer, wanting to build skyscrapers and see the world. All of this is over shadowed by the transformative impact he has on the lives of others. The older I get, the more I realize that leadership is not measured by trophies, plaques, certificates, or accolades but by how others thrive because of your influence in their lives. Every sacrifice George makes keeps Bedford Falls alive. He ensures families they have homes and hope. I realize here that the true leadership shown by George builds communities, not personal legacies.

The Power of Relationships

There is a scene in the movie where George is at his lowest point. However, he learns his worth is from the outpouring of love and support from those he served; yes, we see servant leadership at its finest. We see in George’s character that leadership is relational, not transactional. Through George’s trust, loyalty, and goodwill, he cultivated his greatest wealth. This is what is needed in times of crisis, the value of relationships.

Redefining Success

Success of achievements vs meaning… This is a hard one, and you are the only one who can answer. We can read books, listen to podcasts, and ask for advice, but in the end… only you can answer what you want out of the decisions you make. If you have seen the movie, you know how it ends. George Bailey did not build skyscrapers, but he built up the lives of others. His success was not in what he gained (he only had $2 left in the cash register) but in what he gave, which was himself. If you understand this, you know that fulfillment can be found when you prioritize purpose over prestige.

Good ole George Bailey… he wanted to chase personal dreams, but not at the expense of others. His greatest triumph could be ours… realizing that a life poured out for others is a wonderful life. This Christmas season, let’s give it a try.

As you step into your role today, remember that you are not just an educator and leader but a shaper of the future. Your actions and decisions profoundly impact the lives of those you guide. Go, be the great educator and leader that our future needs.

Remember… Think Leadership and Be For Others…

©2024 J Clay Norton

Want more Leadership Thoughts? Follow me on… X @thebookchamber or follow the blog directly.

Want to share this leadership thought with others? Click on one of the social media sharing buttons below and help spread the good…

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